I have not received my package yet. How do I track my package?
Upon shipment of your package, you will receive an E-mail from us with your tracking information.
Please log into your account to review this info.
Use your tracking number to track you package online.
For Continental United stated orders, your package will be shipped
via FedEx. Using your tracking number, you can track your package at
the FedEx Web site at:
For orders going outside of the Continental United States, your
package will be shipped via US Post Office Global Express Mail.Using
your tracking number, you can track your package at the US Post Office
Web site at:
Occasionally, a package may be lost or delivered to the wrong address
If you have not received your package within the delivery times listed below,
please E-mail us at: email@example.com
so that we can check on your package for you.
We have no way of knowing if there is a shipping
problem with your package unless you E-mail us to let us know.
Usually, we can file a claim with the Shipping Company and send a replacement package to you.
Please do not assume that we have not sent your package. We send
all packages within 24-48 hours if all items ordered are in stock.
Contact us at firstname.lastname@example.org to let us know if you have not received your package within the normal delivery times listed.
Please do not call our toll free phone ordering line and leave a message. Messages left at that phone number will not reach us.
The phone ordering line rings to an order fulfillment warehouse and we will not receive your message.
For orders going to the Continental US, please allow up to 10
business days for your package to arrive before assuming it is lost.
For orders going to Alaska, Hawaii, Guam, other US Territories,
Military Addresses; Please allow at least 14 business days before
assuming the package is lost.
Orders going Overseas usually take 2 weeks, but can take up to 8 weeks or more to arrive due to Customs delays and other
delays beyond our control.
A business day is defined as Monday through Friday, excluding Holidays.
If you have not received your package within these delivery times,
please E-mail us at: email@example.com to let us know.
Orders placed for delivery within the United States are usually processed and mailed
within 24-48 hours of receipt (Monday-Friday).
Most orders placed for delivery within the Continental United States
are shipped via FedEx** (however, another carrier may be used) and should arrive within approximately
2-7 business days AFTER being processed and mailed,
unless another shipping method was selected (such as Overnight or 2-Day shipping).
Orders going to the Continental United States are sent via
FedEx. You should have received an E-mail from FedEx with a tracking
number for your package and an estimated delivery date. Using your
FedEx tracking number, orders can be tracked at the FedEx web site at:
If you have selected Overnight or 2-Day as your shipping option:
2-Day and Overnight shipping are processed and delivered on
Business days only. This means normal business days of Monday through
Friday, excluding Holidays.
Orders placed after 11 AM Eastern Time are processed and shipped the next business day.
FedEx Standard Overnight delivers the next business day (Monday-Friday) by 3 PM to areas where Overnight shipping is available.
FedEx 2-Day delivers the second business day by 4:30 PM where available.
A signature is usually required for Express Shipping (Overnight
and 2-Day), so please be prepared to be available on delivery day to
sign for your package. If you will be at work during delivery hours,
you might want to ship to your work address where you can accept your
package and sign for it.
**FedEx does not deliver to PO Boxes and Military addresses.
Orders sent to PO Boxes, Military Bases (AP & APO addresses),
Puerto Rico, Alaska, Hawaii, Guam and US Territories will be sent via US Post Office. Please allow an average of 5-14
business days for these orders to arrive. Tracking information for orders
sent via US Post Office is not available.
For more info, please refer to our "Shipping Info" page.